Privacy Policy

At 77ed, we are firmly committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy explains exactly what information we collect from users on our platform, how that information is used, with whom it may be shared, and the steps we take to keep it secure. By accessing or using the 77ed website and services, you acknowledge that you have read and understood this policy.

This policy applies to all users of 77ed, including registered account holders, visitors browsing without an account, and anyone who contacts our support team. We encourage you to read this document carefully. If you have any questions about our privacy practices, you are welcome to reach us at the contact details provided at the end of this policy.

Your Privacy at a Glance

1. Information We Collect

77ed collects personal information through different channels in order to provide you with a seamless, secure, and personalised experience on our platform. The categories of data we collect are described below.

Registration and Account Information

• Full name and date of birth (to verify you meet the 21+ age requirement)
• Email address and mobile phone number (for account access and communication)
• Username and password (stored using hashed/encrypted protocols)
• National ID or other government-issued identification documents (for KYC verification)

Financial and Transaction Information

• Deposit and withdrawal amounts, transaction dates, and transaction reference numbers
• Payment method identifiers, such as bKash wallet numbers, Nagad account references, or Rocket mobile banking details
• Betting history, game session records, and balance information associated with your account

Technical and Usage Data

• IP address, device type, operating system, and browser type
• Pages visited, session duration, click paths, and referral source
• Geolocation data (country and region level, not precise GPS coordinates)

2. How We Use Your Information

We process your personal data strictly for legitimate, documented purposes. The following describes the primary reasons we use your information:

• To create and manage your 77ed account, including verifying your identity and age in compliance with responsible gaming requirements
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• To deliver customer support, respond to your queries, and resolve disputes fairly and promptly
• To personalise your experience on the 77ed platform, including recommending relevant games, sports betting markets, and promotions
• To detect, prevent, and investigate fraudulent activity, money laundering, and any form of abuse on our platform
• To send you transactional notifications, account security alerts, and (where you have opted in) promotional communications about bonuses and new games

We do not use your personal data for any purpose beyond what is described in this policy without first seeking your consent. You may opt out of marketing communications at any time by contacting our support team at [email protected].

3. Data Sharing and Disclosure

77ed does not sell, rent, or lease your personal information to any third party. However, in order to operate our platform effectively and securely, we may share certain data with the categories of parties described below.

Payment Service Providers

To process your financial transactions, we share the minimum necessary data with payment processors and mobile financial service providers such as bKash, Nagad, Rocket, and Upay. These providers are contractually required to protect your data and may not use it for any purpose other than processing your payment.

Game and Technology Partners

Our platform integrates games from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive anonymised or session-level data necessary to run their game engines. They are bound by strict data processing agreements and do not receive your personally identifiable registration information.

Legal and Regulatory Requirements

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised authorities if we are required to do so by applicable law, court order, or other legal process. We will notify you of such disclosures where we are legally permitted to do so.

4. Cookies and Tracking Technologies

77ed uses cookies and similar tracking technologies to improve your browsing experience, analyse platform usage, and ensure certain site functions work correctly. A cookie is a small data file placed on your device when you visit our site.

Types of Cookies We Use

We use strictly necessary cookies to keep you logged into your account and maintain session security. We also use analytical cookies to understand how users navigate the 77ed platform so that we can improve usability and content. Where applicable, preference cookies remember your language settings and display options.

Managing Your Cookie Preferences

You have the right to control how cookies are used when you visit 77ed. You may manage or disable non-essential cookies through your browser's settings at any time. Please be aware that disabling certain cookies may affect the functionality of some features on our platform. Your browser settings can typically be accessed via:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy and Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data

5. Data Security

77ed takes data security seriously. We have implemented a range of technical and organisational measures designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, firewalls, intrusion detection systems, and regular security audits.

Access to your account data is protected by your password. You are responsible for keeping your login credentials confidential and for ensuring that no unauthorised person gains access to your account. We strongly recommend using a unique, strong password for your 77ed account and enabling any available security features such as two-factor verification where offered.

6. Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. For active account holders, we hold data for the duration of your account. Once you close your account, we retain only the data required to comply with our legal and financial record-keeping obligations, typically for a period of five (5) years following account closure.

Anonymised or aggregated data, from which you cannot be identified, may be retained indefinitely for statistical and platform improvement purposes. Marketing communications data (where you consented to receive promotions) is deleted promptly upon you opting out or closing your account.

7. Your Rights Over Your Data

77ed respects your rights with respect to the personal data we hold about you. The following rights apply to all 77ed users, including those based in Dhaka, Chittagong, Sylhet, and across Bangladesh:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right of Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for us to retain it, subject to our legal retention obligations.
• Right to Restrict Processing: You may ask us to limit the way we use your personal data in certain circumstances.
• Right to Object: You may object to our processing of your personal data for direct marketing purposes at any time, with immediate effect.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling your request in order to protect your data security.

8. Third-Party Links

Our platform may occasionally reference third-party services such as game providers or payment partners. These third parties operate under their own privacy policies, which are independent of this document. 77ed is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policy of any third-party service you interact with through or alongside the 77ed platform.

9. Children's Privacy

77ed is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal information from anyone under the age of 21. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so we can delete that information promptly.

We also encourage parents and guardians to monitor their children's online activity and use of digital financial services, including mobile payment apps such as bKash and Nagad, to ensure that minors do not access or attempt to access online betting platforms.

10. Changes to This Privacy Policy

77ed reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the 77ed platform after any changes take effect constitutes your acceptance of the revised policy.

We recommend checking this page periodically, particularly before making deposits or engaging with new promotions, to ensure you remain informed about how we handle your data. Historical versions of this policy are available upon request by contacting [email protected].

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77ed handles your personal data, please do not hesitate to reach our support team. We are available 24/7 to assist users across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.